CALL CENTER REPRESENTATIVE

EDGEWOOD, MD 21040

Posted: 12/28/2020 Employment Type: Direct-Hire Industry: CLERICAL Job Number: 1969 Pay Rate: $15.15

Job Description

Responsibilities:

Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services

Job Requirements

Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills

Meet Your Recruiter

Sheryl Kohl
President

Sheryl Davis Kohl, a former state delegate, Founder and President Sheryl Davis Kohl is synonymous with Beacon Staffing Alternatives. She launched the company in 1999 along with her mother Patricia, centralizing an office along the vibrant Route 40 business corridor. Sheryl and her family had established an independent staffing agency in Bel Air, Md. in 1985. Later, she and her mother ran a local franchise of a national staffing operation. Under SherylÂ’s leadership, the business expanded with sales reaching more than $4 million annually. Sheryl maintains strong ties to the community and Beacon Staffing supports local organizations and causes.
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